How can we help?
We’re a small team and we read every message. Most questions are answered within a couple of days.
Email us
For help with any Yugen Point app, feedback, or a feature idea, send us an email. Let us know which app and device you’re using.
[email protected]My Travel Footprints
Features, frequently asked questions and how your data is handled.
Quick answers
How do I move my travels to a new iPhone?
Make sure you’re signed in to the same iCloud account on both devices. Your travel history and photos sync automatically through your private iCloud.
How do I manage or cancel a subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings → [your name] → Subscriptions, then choose the app to change or cancel your plan.
How do I delete my data?
You can remove individual records in the app, or use “Clear all markings” in Stats. Deleting the app removes data stored on your device. To delete the iCloud copy, go to Settings → [your name] → iCloud → Manage Account Storage.
I’ve found a bug. What should I include?
Tell us what you were doing, what you expected to happen, and what happened instead. Your iPhone model, iOS version and a screenshot help us fix it faster.